FAQs

Information You Need

Reservation

1. How can I book a taxi with Makkah Madinah Taxi?

You can book a taxi easily through our website, WhatsApp, or by calling our customer support.

2. Can I schedule my ride in advance?

Yes, you can book your ride in advance to ensure availability at your preferred time.

3. Is there a cancellation policy for reservations?

Yes, you can cancel your booking within the specified time frame without any charges. Late cancellations may incur a fee.

Payment

1. What payment methods do you accept?

We accept cash, bank transfers, and online payments for your convenience.

2. Is there a deposit required for booking?

No, we do not require a deposit. You can pay at the time of your ride.

3. Do you offer discounts for group bookings?

Yes, we offer special discounts for group bookings. Please contact us for more details.

Preparation

1. What should I carry for my journey?

Please carry your identification documents, booking confirmation, and any necessary travel essentials.

2. Will the driver help with luggage?

Yes, our professional drivers will assist you with loading and unloading your luggage.

3. Are the vehicles air-conditioned?

Yes, all our vehicles are fully air-conditioned to ensure a comfortable journey.

Refund Policy

1. Can I get a refund if I cancel my ride?

Yes, if you cancel within the allowed time frame, you are eligible for a full refund.

2. How long does it take to process a refund?

Refunds are processed within 3-5 business days, depending on your payment method.

3. What happens if the taxi does not arrive on time?

In case of any delays, we will arrange an alternative vehicle or provide a refund if necessary.

Can’t Find Answer?

Submit Your Queries

We’re here to help! Feel free to reach out if you need assistance with booking, pricing, or special requests. Our dedicated support team is available 24/7 to ensure a smooth and hassle-free experience. Submit your queries, and we’ll respond promptly with the information you need.